Welcome to our FAQ page! Here, you'll find answers to the most common questions about Cricut products, shipping, and more. If you don’t find what you’re looking for, feel free to reach out to our customer support team!
ARE YOU AN AUTHORIZED RETAILER OF CRICUT PRODUCTS?
- Yes, Craft-e-Corner is an authorized seller of Cricut products.
- Unless noted (and part of our Used and Open Box Collection), all items are brand new and in original packaging.
ARE YOUR CRICUT MACHINES COVERED BY A WARRANTY?
- Yes, Cricut has you covered! All new Cricut cutting machines, heat presses, light pads and lamps are guaranteed against defects by the manufacturer for one year.
- Find the details of your Cricut warranty for these products on the manufacturer's website at https://help.cricut.com/hc/en-us/articles/360009431214-What-is-my-warranty.
- Please reach out to a Cricut Member Care Representative for service for your product. Their phone number for US customers is 877 727 4288. Cricut stands behind their products and they will be happy to help.
DO YOU PRICE MATCH?
- No, we do not offer price matching. Craft-e-Corner is proud to offer you quality crafting supplies at everyday low prices.
- We have frequent sales and coupon codes that offer even lower discounted prices on select items.
- Sign up for our newsletter and get 10% off your order, excluding sale items.
DO YOU OFFER FREE SHIPPING?
- Orders totaling $49 or more ship free to addresses in the contiguous United States.
- Free shipping does not include shipments to Alaska, Hawaii and Puerto Rico or any other territories under the protection of the United States.
CAN I RETURN AN ITEM?
- Of course! All returned items must be in the Same Condition as purchased. Returns on New items must be New, Unused, and in Original Packaging.
- Returns are accepted within 30 days of receiving the product.
- In the case of buyer's remorse, buyers are responsible for return shipping costs.
- Please refer to our Returns page for additional details.
CAN I USE A COUPON CODE ON SALE ITEMS?
- No, coupon codes cannot be applied to items already on Sale or Clearance or items from our Used and Open Box Collection.
CAN I USE MORE THAN ONE COUPON CODE PER ORDER?
- No, only one coupon code may be used per order.
CAN I GET A PACKAGE MARKED AS A GIFT?
- Unfortunately, we are unable to mark a package as a gift.
- Please also note that some products are shipped in manufacturer packaging that reveals information about its contents.