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FAQ ?s

Are you an Authorized Retailer of your Items?
Yes ALL items sold by Craft-e-Corner are purchased through our manufacturers that we hold retail agreements with. ALL item are brand new and in original packaging.

What if I have a defective item?  Do your products have warranties?
It is very rarely that this would happen, but if this is ever the case, check your warranty information and contact customer service on your particular product. Our manufacturers stand by their products, and per policy, you should contact them first if something seems defective about your product. They will be happy to help.

Yes all of the electronic die cutting machines have Manufacturer honored warranties.  If a machine is deemed defective it wil be replaced via the manufacturer based on the warranty, not through Craft-e-Corner.com

Can I return an item?
Yes Items that were purchased within 30 days, are unopened and used, may be returned to Craft-e-Corner, with the buyer paying return shipping costs.

You may call 1-800-236-3877 and request information about processing a return or you may email us for your return authorization number. Please include this number on your shipping label(or somewhere inside or outside of the box). Please be sure to include a note with your ebay id and reason for return with your package.

Do you offer Free Shipping?
Craft-e-Corner no longer offers free shipping. We now base shipping rates off of weight.
At one point in time, Craft-e-Corner did offer free shipping but this offer is no longer valid.

Can I use a coupon code on sale items?
Unfortunately coupons are not eligible for already low priced sale items.

Can I use more than one coupon code per order?
Unfortunately only one coupon code is able to be used per order.

Does Craft-e-Corner Price Match?
Craft-e-Corner does not price match. Craft-e-Corner is proud to offer you quality crafting supplies at great prices. Craft-e-Corner also features sales frequently that offer ever lower discounted prices on select items. Also, if you sign up for the Craft-e-Corner newsletter you can recieve an additional 10% off coupon code good on your next order (excludes sale items, one time use). Sign up for our newsletter by entering your e-mail address at the top left hand side of the Craft-e-Corner home page.

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